Shipping and return policies for MAD ABOUT RECORDS

Shipping Info

Shipping rates LP's:

1 LP

To Portugal: €4.30
To Europe: € 9
Rest of the World: €12,20
To USA: €14,50

Shipping in quality corrugated cardboard wraps for 12 inch vinyl records.
CTT (Portuguese Post Office) in Register Mail with Tracking Number

Return Policy

Q. Where does my order ship from?
A. Your order will be shipped from Portugal by CTT (Portuguese Post). Courier may send larger orders, but we will notify you if we plan to do so. All our delivers are registered and with tracking info

Q. How will my record be packaged?
A. Vinyl orders are packaged in sturdy cardboard cruciform mailers with corner protection. CDs are packed in corrugated paper mailers and merch items are usually packaged in recycled plastic bags. All packaging is recyclable where possible. No matter how well items are packaged, sometimes damage happens in transit. Let us know if your parcel does not arrive intact.

Q. My parcel includes a pre-order, will everything be shipped together?
A. Yes, we wait until everything is available before shipping.

Q. Where can I find physical items that are not available on Bandcamp?
A. if we have any stock remaining it should be available on www.madaboutrecords.pt

Q. Where is my order?
A. Please check the shipping date for the items in your order on the relevant Bandcamp pages. Pre-orders will ship a few days before release date. You will receive confirmation when your order ships. If you haven’t received it within 30 days of receiving that confirmation, please contact us so we can look into it for you.

Q. My package may have been returned to sender.
A. If it’s returned due to a mistake on our part, we’ll confirm that upon receipt and arrange for it to be redelivered. If your parcel is returned to us because of an incomplete address, failed delivery attempt or because it wasn’t collected from your local sorting office we may require you to pay an additional redelivery charge.

Q. My record arrived and it’s damaged/faulty. What do I do?
A. Contact us via the Bandcamp contact page. We’ll ask you to send pictures of the damage or detail the fault, and we’ll issue a replacement or refund if required. We may require you to return faulty items to us, at our expense.

Q. Why am I being charged VAT/tax?
Orders shipping outside of the EU (please note: that now includes the UK!) are without VAT, remember you are responsible for any import / customs charges resulting from buying goods from abroad, and that we can't make false declarations on the customs forms .